Shipping policy

At House of Emary, we carefully prepare and pack every order to ensure your products reach you safely.

This Shipping & Delivery Policy applies to orders placed through the House of Emary online store.

Order Processing & Dispatch

We make every effort to process and dispatch orders within 24 hours of receiving them.

During weekends, public holidays, promotional periods, new launches or periods of high order volume, processing may take slightly longer.

You will receive an order confirmation after successfully placing your order.

Once your order has been dispatched, tracking details will be shared with you by email and/or WhatsApp, using the contact information provided at checkout.

Delivery Within Oman

We deliver across the Sultanate of Oman.

Estimated delivery times are:

Muscat: approximately 1–3 business days

Other areas within Oman: approximately 2–5 business days

Remote locations may occasionally require additional delivery time.

These timelines are estimates and begin after the order has been processed and dispatched.

Oman Shipping Charges

Standard delivery within Oman is:

OMR 2 for orders below OMR 20

FREE delivery for orders of OMR 20 or above

Any applicable delivery charge will be shown at checkout before the order is completed.

Promotional free-shipping offers may also be made available from time to time and may be subject to separate conditions.

Cash on Delivery – Oman

Cash on Delivery (COD) may be available for eligible orders within Oman.

COD availability will be displayed at checkout.

House of Emary reserves the right to contact the customer by telephone, WhatsApp or another available contact method to verify a COD order before dispatch.

Orders that cannot be verified may be held or cancelled.

If a COD customer refuses delivery, repeatedly remains unavailable, provides incorrect delivery information or fails to respond to reasonable delivery attempts, House of Emary may:

  • Cancel the order
  • Decline COD on future orders
  • Require future orders to be prepaid

This helps us prevent misuse of Cash on Delivery.

GCC Shipping

House of Emary may deliver to selected countries across the GCC, including:

United Arab Emirates, Saudi Arabia, Kuwait, Qatar and Bahrain.

Available destinations may change from time to time.

Shipping rates for GCC orders will be calculated based on factors including the destination, shipment size, weight and available courier service.

The applicable shipping charge will be shown at checkout before payment wherever possible.

GCC Delivery Times

GCC orders will generally require approximately 3–7 business days after dispatch, depending on:

  • Destination country
  • Delivery location
  • Courier service
  • Customs processing
  • Public holidays
  • Regulatory or border-clearance requirements

The delivery estimate provided should be treated as an estimate rather than a guaranteed delivery date.

Cash on Delivery – GCC

Cash on Delivery may be available for selected GCC destinations depending on the courier and payment services available in that country.

If COD is available for your location, the option will be displayed during checkout.

If COD does not appear at checkout, the order must be prepaid using one of the available payment methods.

Any applicable COD service charge will be shown before the order is confirmed.

Customs, Duties & Taxes for GCC Orders

For shipments outside Oman, customs duties, import charges, local taxes or other governmental charges may apply depending on the destination country's regulations.

Unless expressly stated as included during checkout, any such charges imposed by the destination authorities are the responsibility of the customer.

House of Emary does not control customs authorities and cannot guarantee whether a particular international shipment will incur additional charges.

Customers are responsible for ensuring that products ordered can legally be imported into their destination country.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, telephone number and recipient information when placing an order.

Please carefully check your information before completing checkout.

If you need to change your delivery address, contact us before the order has been dispatched.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Delivery Delays

While we make every effort to deliver orders promptly, delivery times are estimates.

Delays may occasionally occur due to circumstances outside our reasonable control, including:

  • Courier or logistics delays
  • Public holidays
  • Weather conditions
  • Customs or border clearance
  • Regulatory requirements
  • High-volume promotional periods
  • Remote delivery locations
  • Incorrect or incomplete delivery information
  • Government restrictions
  • Transportation disruptions
  • Other unforeseen circumstances

House of Emary cannot guarantee a specific delivery date where delays arise from circumstances outside our reasonable control.

We will, however, make reasonable efforts to assist customers with delivery-related issues.

Order Tracking

Once your order has been dispatched, you will receive your tracking details via email and/or WhatsApp using the contact information provided at checkout.

Tracking information may include the courier name, tracking number and/or tracking link, where available.

Once the shipment has been handed over to the courier, tracking updates are generally managed by the delivery provider.

If you have any difficulty tracking or locating your order, please contact us and we will assist you.

Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been dispatched or handed over to the delivery partner, it cannot be cancelled under our voluntary cancellation policy.

Please contact us as soon as possible if you wish to request cancellation.

Receiving Your Order

Please inspect the outer package when receiving your delivery.

If the parcel appears damaged, crushed, torn, leaking or otherwise compromised, we strongly recommend documenting its condition before opening it.

Important – Please Record an Unboxing Video

Customers should record one continuous, unedited video beginning before the courier package is opened.

The video should clearly show:

  • The unopened outer parcel
  • The shipping label / AWB
  • The condition of the package
  • The complete opening process
  • All items received
  • Any visible damage, leakage, missing item or incorrect item

Claims concerning transit damage, leakage, broken bottles, missing products, incorrect products or incorrect quantities should be reported within 48 hours of delivery.

The unboxing video and relevant photographs must be provided when submitting such a shipping-related claim.

This evidence allows House of Emary to verify the issue and, where applicable, raise a claim with the courier.

For genuine defective or non-conforming products, the appropriate resolution will be provided in accordance with applicable consumer protection laws.

Damaged or Incorrect Shipments

If an approved claim relates to an item damaged during transit, leakage, a missing item or an incorrect item, House of Emary will arrange an appropriate resolution.

Where possible, we will provide a replacement.

If the original product is unavailable, we may offer an alternative product, store credit or refund, depending on the circumstances and applicable law.

Please refer to our Return, Exchange, Refund & Cancellation Policy for complete terms.

Undeliverable or Refused COD Orders

For Cash on Delivery orders, customers are expected to be reasonably available to receive their shipment and respond to delivery communications.

Where a COD shipment is refused without a valid reason or repeatedly cannot be delivered because the customer is unavailable or unresponsive, House of Emary reserves the right to restrict COD facilities for that customer in the future.

Future orders may be accepted on a prepaid basis only.

Packaging

Orders are carefully packed before dispatch.

Product packaging may occasionally vary due to packaging updates, manufacturing batches or availability, provided the actual product ordered remains materially the same.

Customers should not accept visibly opened or materially tampered courier packages without documenting the condition and contacting us promptly.

Contact Us

For shipping, delivery, tracking or order assistance, please contact:

House of Emary
Email: houseofemary.global@gmail.com
Instagram: @houseofemary.global